Hello, Hello, Hello, gentle readers! It is Friday night, I am home and into my second medicinal liquid medication. It has been quite a week.
Where do I begin, lets start with the Mustang. This Mustang was dropped off to be painted, only. Right off the bat, it would not start or move. The owner spend Sat and Sunday in my lot working on it. Still would not start. We pushed it into the body dept, repaired it, pushed it into the booth, painted it and called the customer who brought a tow to pick it up. He was so sorry, he gave me a hefty gift cert to Red Lobster. Now, I have a Range Rover, known for the pain in the ass security system that we have not been able to start. I tried everything, including driving to the dealer and having new batteries put in her key. Well, the whold thing is my fault and she is very angry. Tell, me what is the difference so I can handle these people.
My estimator, Nate, is quite the magnet to the ladies. They love him and he is good with them. Professional and willing to let the old gals give him the hug they always want. That part is going well.
I want to share with you my experience with a taxi cab guy. This man, new to the taxi biz, came in with a crayon he wanted me to paint his car!! After a call from the city, we got approval on a paint code. We painted his first car and he was happy. The second car, needed a little work, my estimator told him he needed a new hood, or work as it was not going to turn out too well. All was documented. he did not want to pay for any work, just paint, so just paint he got. My painter worked in the booth for quite a while to try to counter act the reactions, and got them to the minimun. So, Crayon guy came in and was so angry that he was shaking. He stated that he told my estimator that there was problems and just because he refused to pay for repairs, we should have done them anyway. Dude!!! No! You get what you pay for and more from my shop. It turned into quite a shouting match, and when he told me, Lynn, your are pissing me off, I started to laugh and said hey man, you are not making my day! OY!!!! Told the crayon guy, pay his bill and leave! He did. being new to the taxi biz, he did not know his car would be beat up in 3 weeks.
I am tired and have so much personal insights that I would like to share, but I am trying to keep this reading blog a documentation of the business. I got a gift from another customer today, but I am so unhappy about the range rover......that is stupid to just retain the negative and not the positive. I had an appointment with the FP police today, but was canceled due to shootings. Well, I guess I have to believe in the fact that I am not the most important person in town. Duh.
I am still in business after almost 4 years and I guess that has beaten the odds. We will continue to see how it goes. Thank you for listening to my insane experiences which keeps me sane to share. Bon Nuit. Mon Ami. Shangri La!
Where do I begin, lets start with the Mustang. This Mustang was dropped off to be painted, only. Right off the bat, it would not start or move. The owner spend Sat and Sunday in my lot working on it. Still would not start. We pushed it into the body dept, repaired it, pushed it into the booth, painted it and called the customer who brought a tow to pick it up. He was so sorry, he gave me a hefty gift cert to Red Lobster. Now, I have a Range Rover, known for the pain in the ass security system that we have not been able to start. I tried everything, including driving to the dealer and having new batteries put in her key. Well, the whold thing is my fault and she is very angry. Tell, me what is the difference so I can handle these people.
My estimator, Nate, is quite the magnet to the ladies. They love him and he is good with them. Professional and willing to let the old gals give him the hug they always want. That part is going well.
I want to share with you my experience with a taxi cab guy. This man, new to the taxi biz, came in with a crayon he wanted me to paint his car!! After a call from the city, we got approval on a paint code. We painted his first car and he was happy. The second car, needed a little work, my estimator told him he needed a new hood, or work as it was not going to turn out too well. All was documented. he did not want to pay for any work, just paint, so just paint he got. My painter worked in the booth for quite a while to try to counter act the reactions, and got them to the minimun. So, Crayon guy came in and was so angry that he was shaking. He stated that he told my estimator that there was problems and just because he refused to pay for repairs, we should have done them anyway. Dude!!! No! You get what you pay for and more from my shop. It turned into quite a shouting match, and when he told me, Lynn, your are pissing me off, I started to laugh and said hey man, you are not making my day! OY!!!! Told the crayon guy, pay his bill and leave! He did. being new to the taxi biz, he did not know his car would be beat up in 3 weeks.
I am tired and have so much personal insights that I would like to share, but I am trying to keep this reading blog a documentation of the business. I got a gift from another customer today, but I am so unhappy about the range rover......that is stupid to just retain the negative and not the positive. I had an appointment with the FP police today, but was canceled due to shootings. Well, I guess I have to believe in the fact that I am not the most important person in town. Duh.
I am still in business after almost 4 years and I guess that has beaten the odds. We will continue to see how it goes. Thank you for listening to my insane experiences which keeps me sane to share. Bon Nuit. Mon Ami. Shangri La!
excellent article thank you
ReplyDelete