Gentle Readers and Ms. Diary, Here we are on the last few days of the Half Price Paint Sale and have had a couple of interesting characters. Yesterday Miss Kinder picked up her car. We painted the entire rear bumper cover with Base Clear, prep'ed and did some body work and her bill was $288.! Unheard of! I got an estimate at another body shop and just to paint my rear bumper cover was $900.+. When she brought the car in she came in my office and said, "can't you do it for less, I have Doctor Bills" People have no shame. I said no, I can't. I have ins. payroll, Duke Energy bills. She said, "But still, I have Dr. Bills". I asked her if she had gotten any other estimates and she said no. If she had, she would have known she got a good deal. Pardon me for a moment, we have a fire....................... ............ok, I am back. Someone threw a lit cigarette into the trash can outside of the front door. Greg and Hugh ran out and put the hose in the trash can and got it under control. Some people are short a few smarts I think. It sure does stink.
Anyway, she got back at me when she picked up as I would not give her anymore money off. She whined about some dust inside her car and I had to stand in the hot sun and wipe out her car. #$%^&**(()()^&%$@#!@@#$%^&&*
The phone rang a few minutes ago and a gal (toasted, I think) asked me if Greg was in. I said he was on the other line and I could have him call her back, but I immediately got, "He is on the other line! That sucks!" and hung up on me!!!!!!!!Man, If I could get my hands on any of these people, legally, I would throttle them! She then called back and talked to him and asked him if she could have more off her estimate which was already half price!?!?! Guess what I told her...
I got a WONDERFUL email from a young lady thanking me for how fast we got her car done, how good it looks and how clean it is. She also said the service she experienced was wonderful and would recommend us to all her friends. YES!!! I copied Corporate. I made a copy for each of my employees and gave them a copy of the letter and a $20.00 bill. I also bought ice cream for the 3:00 break. I figure, I get cranky with them when a customer is mad, so I should reward them when we get such a great compliment. Are you feeling me on this? Capiche?
Abby continues to be wonderful at what she does. The customers love her.
Mr. Ken, sure had a bad experience, poor man, let me share with you, his journey of frustration. It started when a rock hit his windshield and cracked it. He called ins. and had a glass company come out and put a new windshield in. It is a 2009 Dodge Caravan. The glass company scratched up the paint around the windshield so bad that it had to be repaired. Good for them, took responsibility and were paying our estimate to repair it and his rental to have it repaired. They had to come in and pull his windshield out for us to repair and repaint the damage all around his windshield. His vehicle was sitting behind the paint booth, masked, ready for paint and it would not start! I went through this before and screamed:" DON'T TOUCH IT!" We called Mr. Ken and told him. His first response was, it ran fine when we dropped it off. I ended up talking to him, asked if he had AAA, that nothing we did could cause a problem and that I looked it up and he had a recall on the electrical system. Told him it would not cost him to tow it to the dealer and it was probably under warranty. Mr. Ken called his mechanic and asked him to look at it. God was watching over me, I knew the mechanic. He told Mr. Ken, that he did not know what was wrong and that it was electrical. Said that stuff happens and we did not do it. So, still in a rental, he had AAA pick it up and take it to the dealer. The dealer decided he needed a part and it was on back order for two weeks. Mr. Ken, in frustration, finally got his car back from the dealer and DROVE it here WITHOUT a windshield! We have it fixed, painted and the windshield back in and the dealer lost the luggage rack clips which were in the car. Now we are waiting on those clips, which are back ordered...... Mr. Ken has been without his car for two months now. One small rock. His patience has been marvelous in spite of all his frustration.
Got to run, Ms. Kinder is back complaining about something. Later my love, Lynn
Wednesday, May 26, 2010
Thursday, May 13, 2010
Mom
Dearest Gentle Readers and Madam Diary, I seem to have 9 children of my own. Most people call them employees. I do not know how the process of becoming "Mom" came about, but it seems to go with the territory. I am hoping as I harden my heart, their problems will be theirs to solve. I spent Tuesday with one of my younger children, in court. He had spent the morning throwing up and by the time we got to court, he was shaky. Because I was there and spoke in his behalf, we were able to get a suspension for him to get it all straightened out. I got back from the Court House and told my children to stay on the right side of the law no matter what. Court is not a place one would choose to visit, cuffed or not.
I put the wammy down on one of them and his borrowing of money. I tallied up his debt and told him I was taking $25.00 per week till it was all paid. No more loans until them. Why did God put such a soft spot in my heart. I have to work at being tough. Some people it just seems to come naturally. I have toughened up leaps and bounds in the last year, but have a ways to go.
We are slow and feeling the recession. It is a churning your stomach kind of fear. Looking for every way to get business and every way to save money. I guess that is what the customer feels too. My Dad and his girlfriend stayed for two days. It was nice. I am tired today and it is slow. I went out driving and putting fliers on peoples cars and up in Grocery stores regarding our sale. I feel so down, so often, friends. I wish it would go away, soon. I want to laugh and have fun with out feeling this fatigue all the time. It is so hard to get out of bed in the morning.
The guy with the Intrepid, Mr. Buttrubb, is planing on suing me. If I had an Uncle Guido, I would ask him to pay him a visit. You do a guy a big favor and that is what you get. Maybe he will wreck it soon. Well, Gentle Readers, what is going on in the real world? I only know this life now. What am I missing, wait, I do not want to know. Please pray for cars! All my love, Lynn Moore
I put the wammy down on one of them and his borrowing of money. I tallied up his debt and told him I was taking $25.00 per week till it was all paid. No more loans until them. Why did God put such a soft spot in my heart. I have to work at being tough. Some people it just seems to come naturally. I have toughened up leaps and bounds in the last year, but have a ways to go.
We are slow and feeling the recession. It is a churning your stomach kind of fear. Looking for every way to get business and every way to save money. I guess that is what the customer feels too. My Dad and his girlfriend stayed for two days. It was nice. I am tired today and it is slow. I went out driving and putting fliers on peoples cars and up in Grocery stores regarding our sale. I feel so down, so often, friends. I wish it would go away, soon. I want to laugh and have fun with out feeling this fatigue all the time. It is so hard to get out of bed in the morning.
The guy with the Intrepid, Mr. Buttrubb, is planing on suing me. If I had an Uncle Guido, I would ask him to pay him a visit. You do a guy a big favor and that is what you get. Maybe he will wreck it soon. Well, Gentle Readers, what is going on in the real world? I only know this life now. What am I missing, wait, I do not want to know. Please pray for cars! All my love, Lynn Moore
Friday, May 7, 2010
go figure
Oh My,Mon Ami! Oy! What a day yesterday. We had an elderly gentleman and I mean Gentleman pick up his truck and wanted to shake everyone's hand in the building. He even thanked the detailer for cleaning out the inside of his truck.
Then, there was Mr. Crabbings. Mr. Crabbings did all his own body work on his 1987 Ford pick up and brought it to us to paint. He wanted NO ADDITIONAL work, just paint. We sanded,cleaned etc. His body work was not good, it was rough and he used cheap products. It looked way better than we expected, and he said he did not expect much. He picked it up and was fine, and an hour later he came back and threw a temper tantrum in our parking lot. I mean temper tantrum! He would not stop cussing and screaming and took sand paper to his car, his pocket knife and his thumb nail. I kept begging him not to ruin his car, please! Doug and I could not get a word in edgewise as he would not stop yelling.
Doug and I finally walked away. Told him to calm down and come back when he could talk. I called him this morning planning to offer to repaint his car if he wanted to redo his body work, or at the least buy him a can of premixed car paint to match his car so he could fix the places he ruined. He told me he was still too mad to talk and would call me when he wanted to talk. He said, "He had never been attacked like he was by us". What a complete and pathetic fool. When he decides to call back, I may not be in a good mood!
This is too much dear diary, I am struggling under the weight of the horrible behavior people believe to be their right. If someone paid 10grand and were unhappy They may get huffy, but no one gets what they want by yelling. Most people would do anything for a nice person who asked nice. But I will not get the reputation that if you yell, you get money back. I might as well shut my doors.
Even so, it is more personal than that. It does not feel good to be treated like that by someone. We tell everyone who does their own body work, expect the worse. Of course, everyone thinks their body work is the best and it is easy, it is not. It is complicated, chemical and it takes years of experience, the right products, mixed properly, at the proper temps and applied properly and finished properly. People: if you buy a spray can of primer at the auto store....kiss your paint job good bye! We buy expensive products and have very experienced guys. We guarantee our body work the life you own your car. When you do your own crappy body work, do not expect my paint to cover your crap. It does not work that way and do not expect me to guarantee my paint OVER your crap as that does not work either.
But, does any of that condone that kind of behavior? We are supposed to be a civilized society better than most. Bull. Not in this town.
Well, now that I had my say and was nasty about the nasty guy. It is time to let you, my dear readers off the hook. Another complaint walked in the door. love ya,
Then, there was Mr. Crabbings. Mr. Crabbings did all his own body work on his 1987 Ford pick up and brought it to us to paint. He wanted NO ADDITIONAL work, just paint. We sanded,cleaned etc. His body work was not good, it was rough and he used cheap products. It looked way better than we expected, and he said he did not expect much. He picked it up and was fine, and an hour later he came back and threw a temper tantrum in our parking lot. I mean temper tantrum! He would not stop cussing and screaming and took sand paper to his car, his pocket knife and his thumb nail. I kept begging him not to ruin his car, please! Doug and I could not get a word in edgewise as he would not stop yelling.
Doug and I finally walked away. Told him to calm down and come back when he could talk. I called him this morning planning to offer to repaint his car if he wanted to redo his body work, or at the least buy him a can of premixed car paint to match his car so he could fix the places he ruined. He told me he was still too mad to talk and would call me when he wanted to talk. He said, "He had never been attacked like he was by us". What a complete and pathetic fool. When he decides to call back, I may not be in a good mood!
This is too much dear diary, I am struggling under the weight of the horrible behavior people believe to be their right. If someone paid 10grand and were unhappy They may get huffy, but no one gets what they want by yelling. Most people would do anything for a nice person who asked nice. But I will not get the reputation that if you yell, you get money back. I might as well shut my doors.
Even so, it is more personal than that. It does not feel good to be treated like that by someone. We tell everyone who does their own body work, expect the worse. Of course, everyone thinks their body work is the best and it is easy, it is not. It is complicated, chemical and it takes years of experience, the right products, mixed properly, at the proper temps and applied properly and finished properly. People: if you buy a spray can of primer at the auto store....kiss your paint job good bye! We buy expensive products and have very experienced guys. We guarantee our body work the life you own your car. When you do your own crappy body work, do not expect my paint to cover your crap. It does not work that way and do not expect me to guarantee my paint OVER your crap as that does not work either.
But, does any of that condone that kind of behavior? We are supposed to be a civilized society better than most. Bull. Not in this town.
Well, now that I had my say and was nasty about the nasty guy. It is time to let you, my dear readers off the hook. Another complaint walked in the door. love ya,
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