Mon Cheri, Change is always difficult.....for all concerned. We had two new people start on Monday. Neither seems to get it. Am I being to picky? Can I expect an employee to move quicker than a snail? Not, that is asking way too much. Is it too much to expect that they NOT clock in in the morning and then sit at the picnic table and eat breakfast? Is it too much to hope they don't sit and yawn all day? It seems to be rocket science to take a phone message. How many times should a person be told which part is the fender and which part is the quarter panel? Repeating it for three solid days, one may expect that it has sunk in. Silly me! Who do I go to for advice. Abby is training like she has done it all her life. I am so proud of her. I just do not see it happening. I see apathy.
In the shop, I see apathy in that new person. s.........l..........o..........w........
They BEG and BEG to be given a chance and then proceed to blow it. I do not get it. Can someone tell me what to do??? I am going to talk to both of them before they leave today. Maybe if they are told that I have not seen anything impressive out of them this week and won't see them next week if I do not see something, they will wake up.
We have had happy customers all this week and happy employees. (pre existing, that is)
Today is creeping slowly....the clock has stopped moving I think. The heat is gloomy...but much better than the snow.
I am back, I just did an estimate. I do not do many of those anymore. I am good at it and should do more. I keep feeling like it is Friday, but it is only Thursday. There must be a time warp going on. Maybe that explains why I am 58 because that cannot possible be true. I know I am only 40. I sure could use a drink right about now. Wouldn't that be fun Mon Cheri, just sitting and laughing over a Cosmo. Did I mention, I am thinking about moving to France? A small cottage in the country with a bicycle to get around.
back to work, my love, me
Thursday, July 22, 2010
Monday, July 19, 2010
Mon Cheri, bon jour, It is the Dreaded Monday Morning. Help, I have tears in my eyes....... A long Sunday and the Dreaded week starts.
No reading anymore. I have put the books away for a while. I am not ready I guess. The premise is the compete self, including the sensual woman equals strength. I want my strength, but I do not want that strength to be vulnerable. I think I will go back to my wall of fear and rules that everyone is a liar. .I will be immune to tears! At least what I have cultivated inside will be safe and I can grow myself. No one will take that away from me.
Thought two happened between 4am and 5am. To be beautiful is a curse, not a blessing. To every woman who does not like her thights, smile, weight, hair, nose or whatever, WAKE UP. When your man says he loves you, he means it. My fantsy....to be loved by a blind man.
Monday, new week, new start, will Gary show up, not. will creepy people walk in, yes. When Gary was there, I felt safe, he was a boxer, army guy, and an ex-MP. I knew he could handle things. Now, it is Abby and I and someone I do not know. I am left to rely on myself to protect Abby.
Here goes, lets see what this new guy has got. Don't worry about me mon cheri, I will get over this too. Won't happen again. Oh Mon Dieu, Mon Cheri, Je nes pas tem. I hurt.
No reading anymore. I have put the books away for a while. I am not ready I guess. The premise is the compete self, including the sensual woman equals strength. I want my strength, but I do not want that strength to be vulnerable. I think I will go back to my wall of fear and rules that everyone is a liar. .I will be immune to tears! At least what I have cultivated inside will be safe and I can grow myself. No one will take that away from me.
Thought two happened between 4am and 5am. To be beautiful is a curse, not a blessing. To every woman who does not like her thights, smile, weight, hair, nose or whatever, WAKE UP. When your man says he loves you, he means it. My fantsy....to be loved by a blind man.
Monday, new week, new start, will Gary show up, not. will creepy people walk in, yes. When Gary was there, I felt safe, he was a boxer, army guy, and an ex-MP. I knew he could handle things. Now, it is Abby and I and someone I do not know. I am left to rely on myself to protect Abby.
Here goes, lets see what this new guy has got. Don't worry about me mon cheri, I will get over this too. Won't happen again. Oh Mon Dieu, Mon Cheri, Je nes pas tem. I hurt.
Sunday, July 18, 2010
Sunday morning decisions and reflections
Dearest Beloved Mon Ami, more reading........
"sex itself must always, it seems to me, come to us as a sacrament and be so used, or it is meaningless. The flesh is suffused by the spirit, and it is forgetting this in the act of love-making that creates cynicismn and despair" May Sarton-U.S. Poet
Well, Mon Ami, you must be wondering what books I am reading these days. I am becoming whole again...body, spirit, mind and soul. Through this process, my inner power and strength will be in control and the WOMAN I am will be open, loving, sensual and complete.
Whew, enough, too heavy.
Last night I was watching "American Gangster" late in bed as I could not sleep. In a scene, the Viet nam connection, drug guy told Denzel at the end of the war that is was ok to quit while you are ahead and it is different than just quitting.
That wisdom I am going to apply to the buttman. He can keep his money and the peace I will have will be greater than the punishment he will face someday. relief.
Now, lets talk about Greg, my estimator I have talked about in the past. He has been with me 1.5 years. I have treated him like a son. He has been, what I thought, a friend. He took his lunch tote, which I gave him, and snuck out Thursday at 3:00, saying not a word to anyone. He has not answered his cell all weekend or returned any voice messages. I looked at the history on his computer, MY computer and he has been looking for a job on my time, on my computer. I believe he has found one and rather than be any kind of man, he bolted without even a goodbye. I will confess, Mon Cheri, I did cry. It hurt. I fault no one for finding a better job and moving on. I fault the lack of courage and character to at least say goodbye. There is no maturity or manhood in that action.
I am finding my inner strength and spiritual side, strengthened by my sensuality, to make me a better woman from this experience. Only my son, will ever be treated like my son, unless there is a true, and earned trust.
My son, Hugh, my daughter in law, Abby and I are a stronger unit now. We will be a united, respectful and strong management team. I must share...
When John blew up, it was his own inner problems he keeps inside that caused him to loose control at the first person that spoke to him. That person was Hugh. He did not have any control over his anger, screamed cusswords, waving his arms and walking in circles. He went after Hugh, in his face spitting on him as he cussed him out. John wanted to hit him and we all thought that may happen. I got nowhere trying to calm John and he left cussing all the way out the door. All through this, my son, Hugh, stayed very calm, showed no anger back and talked softly at John. I know that took self discipline on his part under the circumstances. I do believe Hugh's calm common sense kept a fight from happening and more legal issues. I have known that John had life problems and was not a happy person. I actually went to him the day before, put my hand on his shoulder and asked him if he wanted to spend some time talking. No, he said, he said he was doing great. No More MOM to the world. I am an employer. I own a business and fix cars.
Mon Cheri, you are my best friend. Love, Lynn
"sex itself must always, it seems to me, come to us as a sacrament and be so used, or it is meaningless. The flesh is suffused by the spirit, and it is forgetting this in the act of love-making that creates cynicismn and despair" May Sarton-U.S. Poet
Well, Mon Ami, you must be wondering what books I am reading these days. I am becoming whole again...body, spirit, mind and soul. Through this process, my inner power and strength will be in control and the WOMAN I am will be open, loving, sensual and complete.
Whew, enough, too heavy.
Last night I was watching "American Gangster" late in bed as I could not sleep. In a scene, the Viet nam connection, drug guy told Denzel at the end of the war that is was ok to quit while you are ahead and it is different than just quitting.
That wisdom I am going to apply to the buttman. He can keep his money and the peace I will have will be greater than the punishment he will face someday. relief.
Now, lets talk about Greg, my estimator I have talked about in the past. He has been with me 1.5 years. I have treated him like a son. He has been, what I thought, a friend. He took his lunch tote, which I gave him, and snuck out Thursday at 3:00, saying not a word to anyone. He has not answered his cell all weekend or returned any voice messages. I looked at the history on his computer, MY computer and he has been looking for a job on my time, on my computer. I believe he has found one and rather than be any kind of man, he bolted without even a goodbye. I will confess, Mon Cheri, I did cry. It hurt. I fault no one for finding a better job and moving on. I fault the lack of courage and character to at least say goodbye. There is no maturity or manhood in that action.
I am finding my inner strength and spiritual side, strengthened by my sensuality, to make me a better woman from this experience. Only my son, will ever be treated like my son, unless there is a true, and earned trust.
My son, Hugh, my daughter in law, Abby and I are a stronger unit now. We will be a united, respectful and strong management team. I must share...
When John blew up, it was his own inner problems he keeps inside that caused him to loose control at the first person that spoke to him. That person was Hugh. He did not have any control over his anger, screamed cusswords, waving his arms and walking in circles. He went after Hugh, in his face spitting on him as he cussed him out. John wanted to hit him and we all thought that may happen. I got nowhere trying to calm John and he left cussing all the way out the door. All through this, my son, Hugh, stayed very calm, showed no anger back and talked softly at John. I know that took self discipline on his part under the circumstances. I do believe Hugh's calm common sense kept a fight from happening and more legal issues. I have known that John had life problems and was not a happy person. I actually went to him the day before, put my hand on his shoulder and asked him if he wanted to spend some time talking. No, he said, he said he was doing great. No More MOM to the world. I am an employer. I own a business and fix cars.
Mon Cheri, you are my best friend. Love, Lynn
Saturday, July 17, 2010
The week we blew up
Beautiful Lady...
"and the day came when the risk that it took to remain tight in a bud was greater than the risk it took to blossom" Anais Nin - French novelist
It is Friday night and I am alone, on my bed, wide awake. I took a nap afterwork today so.....now you get to listen to be bespeak.
"A sex goddess has the ability to be whole within herself, because only then can she truly connect with another human being. To be a sex goddess means to cultivate a deep sense of self and your own connectedness with who you are"
I have been reading, duh. I have talked about the loss I have had of knowing who I am anymore. The process is changing and I am emerging or connecting with myself. This week, the shop emotionally blew up. It started with one employee going postal. Serious, I called and talked with the police for a while after. I could not calm him down, get him to go outside or stop screaming cuss words. This is a man who for a year and a half has never had anything but a smile on his face and kind words on his lips. It scared me, I must admit. I told him to take his tools and leave. He threw some things at me as he left. I came in the next morning in shorts and a tee shirt and did his job. we have a new employee starting Monday.
Greg, our estimator, my friend, I thought, is gone. That story is still too much for me to begin to share yet. I have a new estimator starting Monday. No one is not replaceable. Lesson learned, do not get close to employees.
There are other issues, a crazy guy harrassing me.....a scary guy....and a very elderly couple suing me because she picked the color out of a book, signed it and said it was the wrong color. I have the computer mix print out and it was the color she picked out. They do not get it. Now I have to hire an attorney and go to court. I told her if they got me the correct code, I would take care of her. They say they had the right code and I did it wrong. The computer will prove the point, but they are old and I hate to do that to them. I hate it that they are doing that to me!!!
I am getting sleepy and I have a man on my mind........sweet dreams. Monday starts another week of body shop joy.
"and the day came when the risk that it took to remain tight in a bud was greater than the risk it took to blossom" Anais Nin - French novelist
It is Friday night and I am alone, on my bed, wide awake. I took a nap afterwork today so.....now you get to listen to be bespeak.
"A sex goddess has the ability to be whole within herself, because only then can she truly connect with another human being. To be a sex goddess means to cultivate a deep sense of self and your own connectedness with who you are"
I have been reading, duh. I have talked about the loss I have had of knowing who I am anymore. The process is changing and I am emerging or connecting with myself. This week, the shop emotionally blew up. It started with one employee going postal. Serious, I called and talked with the police for a while after. I could not calm him down, get him to go outside or stop screaming cuss words. This is a man who for a year and a half has never had anything but a smile on his face and kind words on his lips. It scared me, I must admit. I told him to take his tools and leave. He threw some things at me as he left. I came in the next morning in shorts and a tee shirt and did his job. we have a new employee starting Monday.
Greg, our estimator, my friend, I thought, is gone. That story is still too much for me to begin to share yet. I have a new estimator starting Monday. No one is not replaceable. Lesson learned, do not get close to employees.
There are other issues, a crazy guy harrassing me.....a scary guy....and a very elderly couple suing me because she picked the color out of a book, signed it and said it was the wrong color. I have the computer mix print out and it was the color she picked out. They do not get it. Now I have to hire an attorney and go to court. I told her if they got me the correct code, I would take care of her. They say they had the right code and I did it wrong. The computer will prove the point, but they are old and I hate to do that to them. I hate it that they are doing that to me!!!
I am getting sleepy and I have a man on my mind........sweet dreams. Monday starts another week of body shop joy.
Tuesday, June 15, 2010
Never again folks!
Dear diary of a completely crazy body shop lady. Congratulations, public, you have driven me completely off my nut....and for what???your bloody cars!!!!! I declare publicly I find the public vulgar, disgusting, rude, crude, dirty, sick, really sick, evil and stupid!!!! You all have made sure I never do anyone a favor, kindness or show compassion. I hate you all. Take your cars and shove them!!!!
Any human being who stands and screams and cusses over a nano speck of paint over spray on a car that had over 50 dings and dents left undone is completely in serious need of meds.
A man who owns his own business came in drunk to pick up his car. He Mother F...ed his pregnant girlfriend in front of my whole crew, called my estimator a F...A...G, made up an entire two pages of fiction of various things such as rudeness on the part of my daughter in law, Abby, who would nice someone to death, deserves to be hung.
I could go on and on. Legally, I can be threatened, robbed, cheated, lied to, etc., but I cannot do anything in my own defense. The leo's just take their reports and go on looking for revenue raising arrests. Their revenue, not mine. I pay so much city tax that I think when I am robbed, I deserve more than a one page report. I am at my wits end, the end of my rope........I just don't understand any of this. Isn't America small business??? Why does everyone want me out of business? If I paid them to paint and fix their cars, they would still complain.
Charge back! the new legal crime. Did you know if you pay for something with your credit card, you can fill out forms and get your money back! who cares about laws, the courts. I guess VISA is the new law. There is not much of me left. I am angry and not empowered. That is a sad place to be just trying to run a decent business, treat people well, put out a quality service and do it with extreme customer service. Did you know that anyone who comes in for an estimate is offered a beverage? Where do you find that service?
Anger without empowerment.
Any human being who stands and screams and cusses over a nano speck of paint over spray on a car that had over 50 dings and dents left undone is completely in serious need of meds.
A man who owns his own business came in drunk to pick up his car. He Mother F...ed his pregnant girlfriend in front of my whole crew, called my estimator a F...A...G, made up an entire two pages of fiction of various things such as rudeness on the part of my daughter in law, Abby, who would nice someone to death, deserves to be hung.
I could go on and on. Legally, I can be threatened, robbed, cheated, lied to, etc., but I cannot do anything in my own defense. The leo's just take their reports and go on looking for revenue raising arrests. Their revenue, not mine. I pay so much city tax that I think when I am robbed, I deserve more than a one page report. I am at my wits end, the end of my rope........I just don't understand any of this. Isn't America small business??? Why does everyone want me out of business? If I paid them to paint and fix their cars, they would still complain.
Charge back! the new legal crime. Did you know if you pay for something with your credit card, you can fill out forms and get your money back! who cares about laws, the courts. I guess VISA is the new law. There is not much of me left. I am angry and not empowered. That is a sad place to be just trying to run a decent business, treat people well, put out a quality service and do it with extreme customer service. Did you know that anyone who comes in for an estimate is offered a beverage? Where do you find that service?
Anger without empowerment.
Wednesday, May 26, 2010
Woe to the Half Price Sale Volume II
Gentle Readers and Ms. Diary, Here we are on the last few days of the Half Price Paint Sale and have had a couple of interesting characters. Yesterday Miss Kinder picked up her car. We painted the entire rear bumper cover with Base Clear, prep'ed and did some body work and her bill was $288.! Unheard of! I got an estimate at another body shop and just to paint my rear bumper cover was $900.+. When she brought the car in she came in my office and said, "can't you do it for less, I have Doctor Bills" People have no shame. I said no, I can't. I have ins. payroll, Duke Energy bills. She said, "But still, I have Dr. Bills". I asked her if she had gotten any other estimates and she said no. If she had, she would have known she got a good deal. Pardon me for a moment, we have a fire....................... ............ok, I am back. Someone threw a lit cigarette into the trash can outside of the front door. Greg and Hugh ran out and put the hose in the trash can and got it under control. Some people are short a few smarts I think. It sure does stink.
Anyway, she got back at me when she picked up as I would not give her anymore money off. She whined about some dust inside her car and I had to stand in the hot sun and wipe out her car. #$%^&**(()()^&%$@#!@@#$%^&&*
The phone rang a few minutes ago and a gal (toasted, I think) asked me if Greg was in. I said he was on the other line and I could have him call her back, but I immediately got, "He is on the other line! That sucks!" and hung up on me!!!!!!!!Man, If I could get my hands on any of these people, legally, I would throttle them! She then called back and talked to him and asked him if she could have more off her estimate which was already half price!?!?! Guess what I told her...
I got a WONDERFUL email from a young lady thanking me for how fast we got her car done, how good it looks and how clean it is. She also said the service she experienced was wonderful and would recommend us to all her friends. YES!!! I copied Corporate. I made a copy for each of my employees and gave them a copy of the letter and a $20.00 bill. I also bought ice cream for the 3:00 break. I figure, I get cranky with them when a customer is mad, so I should reward them when we get such a great compliment. Are you feeling me on this? Capiche?
Abby continues to be wonderful at what she does. The customers love her.
Mr. Ken, sure had a bad experience, poor man, let me share with you, his journey of frustration. It started when a rock hit his windshield and cracked it. He called ins. and had a glass company come out and put a new windshield in. It is a 2009 Dodge Caravan. The glass company scratched up the paint around the windshield so bad that it had to be repaired. Good for them, took responsibility and were paying our estimate to repair it and his rental to have it repaired. They had to come in and pull his windshield out for us to repair and repaint the damage all around his windshield. His vehicle was sitting behind the paint booth, masked, ready for paint and it would not start! I went through this before and screamed:" DON'T TOUCH IT!" We called Mr. Ken and told him. His first response was, it ran fine when we dropped it off. I ended up talking to him, asked if he had AAA, that nothing we did could cause a problem and that I looked it up and he had a recall on the electrical system. Told him it would not cost him to tow it to the dealer and it was probably under warranty. Mr. Ken called his mechanic and asked him to look at it. God was watching over me, I knew the mechanic. He told Mr. Ken, that he did not know what was wrong and that it was electrical. Said that stuff happens and we did not do it. So, still in a rental, he had AAA pick it up and take it to the dealer. The dealer decided he needed a part and it was on back order for two weeks. Mr. Ken, in frustration, finally got his car back from the dealer and DROVE it here WITHOUT a windshield! We have it fixed, painted and the windshield back in and the dealer lost the luggage rack clips which were in the car. Now we are waiting on those clips, which are back ordered...... Mr. Ken has been without his car for two months now. One small rock. His patience has been marvelous in spite of all his frustration.
Got to run, Ms. Kinder is back complaining about something. Later my love, Lynn
Anyway, she got back at me when she picked up as I would not give her anymore money off. She whined about some dust inside her car and I had to stand in the hot sun and wipe out her car. #$%^&**(()()^&%$@#!@@#$%^&&*
The phone rang a few minutes ago and a gal (toasted, I think) asked me if Greg was in. I said he was on the other line and I could have him call her back, but I immediately got, "He is on the other line! That sucks!" and hung up on me!!!!!!!!Man, If I could get my hands on any of these people, legally, I would throttle them! She then called back and talked to him and asked him if she could have more off her estimate which was already half price!?!?! Guess what I told her...
I got a WONDERFUL email from a young lady thanking me for how fast we got her car done, how good it looks and how clean it is. She also said the service she experienced was wonderful and would recommend us to all her friends. YES!!! I copied Corporate. I made a copy for each of my employees and gave them a copy of the letter and a $20.00 bill. I also bought ice cream for the 3:00 break. I figure, I get cranky with them when a customer is mad, so I should reward them when we get such a great compliment. Are you feeling me on this? Capiche?
Abby continues to be wonderful at what she does. The customers love her.
Mr. Ken, sure had a bad experience, poor man, let me share with you, his journey of frustration. It started when a rock hit his windshield and cracked it. He called ins. and had a glass company come out and put a new windshield in. It is a 2009 Dodge Caravan. The glass company scratched up the paint around the windshield so bad that it had to be repaired. Good for them, took responsibility and were paying our estimate to repair it and his rental to have it repaired. They had to come in and pull his windshield out for us to repair and repaint the damage all around his windshield. His vehicle was sitting behind the paint booth, masked, ready for paint and it would not start! I went through this before and screamed:" DON'T TOUCH IT!" We called Mr. Ken and told him. His first response was, it ran fine when we dropped it off. I ended up talking to him, asked if he had AAA, that nothing we did could cause a problem and that I looked it up and he had a recall on the electrical system. Told him it would not cost him to tow it to the dealer and it was probably under warranty. Mr. Ken called his mechanic and asked him to look at it. God was watching over me, I knew the mechanic. He told Mr. Ken, that he did not know what was wrong and that it was electrical. Said that stuff happens and we did not do it. So, still in a rental, he had AAA pick it up and take it to the dealer. The dealer decided he needed a part and it was on back order for two weeks. Mr. Ken, in frustration, finally got his car back from the dealer and DROVE it here WITHOUT a windshield! We have it fixed, painted and the windshield back in and the dealer lost the luggage rack clips which were in the car. Now we are waiting on those clips, which are back ordered...... Mr. Ken has been without his car for two months now. One small rock. His patience has been marvelous in spite of all his frustration.
Got to run, Ms. Kinder is back complaining about something. Later my love, Lynn
Thursday, May 13, 2010
Mom
Dearest Gentle Readers and Madam Diary, I seem to have 9 children of my own. Most people call them employees. I do not know how the process of becoming "Mom" came about, but it seems to go with the territory. I am hoping as I harden my heart, their problems will be theirs to solve. I spent Tuesday with one of my younger children, in court. He had spent the morning throwing up and by the time we got to court, he was shaky. Because I was there and spoke in his behalf, we were able to get a suspension for him to get it all straightened out. I got back from the Court House and told my children to stay on the right side of the law no matter what. Court is not a place one would choose to visit, cuffed or not.
I put the wammy down on one of them and his borrowing of money. I tallied up his debt and told him I was taking $25.00 per week till it was all paid. No more loans until them. Why did God put such a soft spot in my heart. I have to work at being tough. Some people it just seems to come naturally. I have toughened up leaps and bounds in the last year, but have a ways to go.
We are slow and feeling the recession. It is a churning your stomach kind of fear. Looking for every way to get business and every way to save money. I guess that is what the customer feels too. My Dad and his girlfriend stayed for two days. It was nice. I am tired today and it is slow. I went out driving and putting fliers on peoples cars and up in Grocery stores regarding our sale. I feel so down, so often, friends. I wish it would go away, soon. I want to laugh and have fun with out feeling this fatigue all the time. It is so hard to get out of bed in the morning.
The guy with the Intrepid, Mr. Buttrubb, is planing on suing me. If I had an Uncle Guido, I would ask him to pay him a visit. You do a guy a big favor and that is what you get. Maybe he will wreck it soon. Well, Gentle Readers, what is going on in the real world? I only know this life now. What am I missing, wait, I do not want to know. Please pray for cars! All my love, Lynn Moore
I put the wammy down on one of them and his borrowing of money. I tallied up his debt and told him I was taking $25.00 per week till it was all paid. No more loans until them. Why did God put such a soft spot in my heart. I have to work at being tough. Some people it just seems to come naturally. I have toughened up leaps and bounds in the last year, but have a ways to go.
We are slow and feeling the recession. It is a churning your stomach kind of fear. Looking for every way to get business and every way to save money. I guess that is what the customer feels too. My Dad and his girlfriend stayed for two days. It was nice. I am tired today and it is slow. I went out driving and putting fliers on peoples cars and up in Grocery stores regarding our sale. I feel so down, so often, friends. I wish it would go away, soon. I want to laugh and have fun with out feeling this fatigue all the time. It is so hard to get out of bed in the morning.
The guy with the Intrepid, Mr. Buttrubb, is planing on suing me. If I had an Uncle Guido, I would ask him to pay him a visit. You do a guy a big favor and that is what you get. Maybe he will wreck it soon. Well, Gentle Readers, what is going on in the real world? I only know this life now. What am I missing, wait, I do not want to know. Please pray for cars! All my love, Lynn Moore
Friday, May 7, 2010
go figure
Oh My,Mon Ami! Oy! What a day yesterday. We had an elderly gentleman and I mean Gentleman pick up his truck and wanted to shake everyone's hand in the building. He even thanked the detailer for cleaning out the inside of his truck.
Then, there was Mr. Crabbings. Mr. Crabbings did all his own body work on his 1987 Ford pick up and brought it to us to paint. He wanted NO ADDITIONAL work, just paint. We sanded,cleaned etc. His body work was not good, it was rough and he used cheap products. It looked way better than we expected, and he said he did not expect much. He picked it up and was fine, and an hour later he came back and threw a temper tantrum in our parking lot. I mean temper tantrum! He would not stop cussing and screaming and took sand paper to his car, his pocket knife and his thumb nail. I kept begging him not to ruin his car, please! Doug and I could not get a word in edgewise as he would not stop yelling.
Doug and I finally walked away. Told him to calm down and come back when he could talk. I called him this morning planning to offer to repaint his car if he wanted to redo his body work, or at the least buy him a can of premixed car paint to match his car so he could fix the places he ruined. He told me he was still too mad to talk and would call me when he wanted to talk. He said, "He had never been attacked like he was by us". What a complete and pathetic fool. When he decides to call back, I may not be in a good mood!
This is too much dear diary, I am struggling under the weight of the horrible behavior people believe to be their right. If someone paid 10grand and were unhappy They may get huffy, but no one gets what they want by yelling. Most people would do anything for a nice person who asked nice. But I will not get the reputation that if you yell, you get money back. I might as well shut my doors.
Even so, it is more personal than that. It does not feel good to be treated like that by someone. We tell everyone who does their own body work, expect the worse. Of course, everyone thinks their body work is the best and it is easy, it is not. It is complicated, chemical and it takes years of experience, the right products, mixed properly, at the proper temps and applied properly and finished properly. People: if you buy a spray can of primer at the auto store....kiss your paint job good bye! We buy expensive products and have very experienced guys. We guarantee our body work the life you own your car. When you do your own crappy body work, do not expect my paint to cover your crap. It does not work that way and do not expect me to guarantee my paint OVER your crap as that does not work either.
But, does any of that condone that kind of behavior? We are supposed to be a civilized society better than most. Bull. Not in this town.
Well, now that I had my say and was nasty about the nasty guy. It is time to let you, my dear readers off the hook. Another complaint walked in the door. love ya,
Then, there was Mr. Crabbings. Mr. Crabbings did all his own body work on his 1987 Ford pick up and brought it to us to paint. He wanted NO ADDITIONAL work, just paint. We sanded,cleaned etc. His body work was not good, it was rough and he used cheap products. It looked way better than we expected, and he said he did not expect much. He picked it up and was fine, and an hour later he came back and threw a temper tantrum in our parking lot. I mean temper tantrum! He would not stop cussing and screaming and took sand paper to his car, his pocket knife and his thumb nail. I kept begging him not to ruin his car, please! Doug and I could not get a word in edgewise as he would not stop yelling.
Doug and I finally walked away. Told him to calm down and come back when he could talk. I called him this morning planning to offer to repaint his car if he wanted to redo his body work, or at the least buy him a can of premixed car paint to match his car so he could fix the places he ruined. He told me he was still too mad to talk and would call me when he wanted to talk. He said, "He had never been attacked like he was by us". What a complete and pathetic fool. When he decides to call back, I may not be in a good mood!
This is too much dear diary, I am struggling under the weight of the horrible behavior people believe to be their right. If someone paid 10grand and were unhappy They may get huffy, but no one gets what they want by yelling. Most people would do anything for a nice person who asked nice. But I will not get the reputation that if you yell, you get money back. I might as well shut my doors.
Even so, it is more personal than that. It does not feel good to be treated like that by someone. We tell everyone who does their own body work, expect the worse. Of course, everyone thinks their body work is the best and it is easy, it is not. It is complicated, chemical and it takes years of experience, the right products, mixed properly, at the proper temps and applied properly and finished properly. People: if you buy a spray can of primer at the auto store....kiss your paint job good bye! We buy expensive products and have very experienced guys. We guarantee our body work the life you own your car. When you do your own crappy body work, do not expect my paint to cover your crap. It does not work that way and do not expect me to guarantee my paint OVER your crap as that does not work either.
But, does any of that condone that kind of behavior? We are supposed to be a civilized society better than most. Bull. Not in this town.
Well, now that I had my say and was nasty about the nasty guy. It is time to let you, my dear readers off the hook. Another complaint walked in the door. love ya,
Friday, April 30, 2010
reflections
Dearest Madam and Gentle Readers:
It is a slow day...rent week is usually slow. FYI, the gentleman with the Rolls Royce LOVED it!
I am in an inner place today. I soon to be single so you, my beloved Madam, hear my heart, anyway this will be the first time and hopefully the last. For my goal is to bore no one. Speaking of one's inner thoughts is a sure buzz kill.
My first Body Shop realization,,,,,,Lynn, you are not in OZ anymore! The second is, in reality, people are horrible. Class is gone, dignity, respect, honesty, and character. Men, back in the day, considered themselves, with their age to have a roll model responsibility for younger men. They behaved with character in all aspects as an example to all young men. When did that stop? Read Mark Twain, Jack London, HG Wells or John Steinbeck. Talk to my Dad or any WWII vet, they will tell you of honor, respect and character.
I see daily, grown men, older men, walk in my shop and cuss at Greg, a young man and get this, Abby and Myself! When did everything change. I jump in between any angry person and Abby. I feel very protective of my family and employees. Greg, an ex-military, boxer, MP can take care of himself. But there have been a couple of times I keep my weapon close. People go immediately to being obscene to resolve a problem. I miss the polite society. I miss the mentality of a handshake meaning something. I miss the world when a man's word and honor was his most important asset. Who taught the world all those cuss words? Was it George Carlin???
Lets begin anew. Please, thank you, may I, excuse me......If we all treat each other like we want to be treated, are trustworthy and honest....Our society would be...well you decide. I know, I would not have anything funny to write about!
Love you, Lynn
It is a slow day...rent week is usually slow. FYI, the gentleman with the Rolls Royce LOVED it!
I am in an inner place today. I soon to be single so you, my beloved Madam, hear my heart, anyway this will be the first time and hopefully the last. For my goal is to bore no one. Speaking of one's inner thoughts is a sure buzz kill.
My first Body Shop realization,,,,,,Lynn, you are not in OZ anymore! The second is, in reality, people are horrible. Class is gone, dignity, respect, honesty, and character. Men, back in the day, considered themselves, with their age to have a roll model responsibility for younger men. They behaved with character in all aspects as an example to all young men. When did that stop? Read Mark Twain, Jack London, HG Wells or John Steinbeck. Talk to my Dad or any WWII vet, they will tell you of honor, respect and character.
I see daily, grown men, older men, walk in my shop and cuss at Greg, a young man and get this, Abby and Myself! When did everything change. I jump in between any angry person and Abby. I feel very protective of my family and employees. Greg, an ex-military, boxer, MP can take care of himself. But there have been a couple of times I keep my weapon close. People go immediately to being obscene to resolve a problem. I miss the polite society. I miss the mentality of a handshake meaning something. I miss the world when a man's word and honor was his most important asset. Who taught the world all those cuss words? Was it George Carlin???
Lets begin anew. Please, thank you, may I, excuse me......If we all treat each other like we want to be treated, are trustworthy and honest....Our society would be...well you decide. I know, I would not have anything funny to write about!
Love you, Lynn
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