Gentle Readers and Ms. Diary, Here we are on the last few days of the Half Price Paint Sale and have had a couple of interesting characters. Yesterday Miss Kinder picked up her car. We painted the entire rear bumper cover with Base Clear, prep'ed and did some body work and her bill was $288.! Unheard of! I got an estimate at another body shop and just to paint my rear bumper cover was $900.+. When she brought the car in she came in my office and said, "can't you do it for less, I have Doctor Bills" People have no shame. I said no, I can't. I have ins. payroll, Duke Energy bills. She said, "But still, I have Dr. Bills". I asked her if she had gotten any other estimates and she said no. If she had, she would have known she got a good deal. Pardon me for a moment, we have a fire....................... ............ok, I am back. Someone threw a lit cigarette into the trash can outside of the front door. Greg and Hugh ran out and put the hose in the trash can and got it under control. Some people are short a few smarts I think. It sure does stink.
Anyway, she got back at me when she picked up as I would not give her anymore money off. She whined about some dust inside her car and I had to stand in the hot sun and wipe out her car. #$%^&**(()()^&%$@#!@@#$%^&&*
The phone rang a few minutes ago and a gal (toasted, I think) asked me if Greg was in. I said he was on the other line and I could have him call her back, but I immediately got, "He is on the other line! That sucks!" and hung up on me!!!!!!!!Man, If I could get my hands on any of these people, legally, I would throttle them! She then called back and talked to him and asked him if she could have more off her estimate which was already half price!?!?! Guess what I told her...
I got a WONDERFUL email from a young lady thanking me for how fast we got her car done, how good it looks and how clean it is. She also said the service she experienced was wonderful and would recommend us to all her friends. YES!!! I copied Corporate. I made a copy for each of my employees and gave them a copy of the letter and a $20.00 bill. I also bought ice cream for the 3:00 break. I figure, I get cranky with them when a customer is mad, so I should reward them when we get such a great compliment. Are you feeling me on this? Capiche?
Abby continues to be wonderful at what she does. The customers love her.
Mr. Ken, sure had a bad experience, poor man, let me share with you, his journey of frustration. It started when a rock hit his windshield and cracked it. He called ins. and had a glass company come out and put a new windshield in. It is a 2009 Dodge Caravan. The glass company scratched up the paint around the windshield so bad that it had to be repaired. Good for them, took responsibility and were paying our estimate to repair it and his rental to have it repaired. They had to come in and pull his windshield out for us to repair and repaint the damage all around his windshield. His vehicle was sitting behind the paint booth, masked, ready for paint and it would not start! I went through this before and screamed:" DON'T TOUCH IT!" We called Mr. Ken and told him. His first response was, it ran fine when we dropped it off. I ended up talking to him, asked if he had AAA, that nothing we did could cause a problem and that I looked it up and he had a recall on the electrical system. Told him it would not cost him to tow it to the dealer and it was probably under warranty. Mr. Ken called his mechanic and asked him to look at it. God was watching over me, I knew the mechanic. He told Mr. Ken, that he did not know what was wrong and that it was electrical. Said that stuff happens and we did not do it. So, still in a rental, he had AAA pick it up and take it to the dealer. The dealer decided he needed a part and it was on back order for two weeks. Mr. Ken, in frustration, finally got his car back from the dealer and DROVE it here WITHOUT a windshield! We have it fixed, painted and the windshield back in and the dealer lost the luggage rack clips which were in the car. Now we are waiting on those clips, which are back ordered...... Mr. Ken has been without his car for two months now. One small rock. His patience has been marvelous in spite of all his frustration.
Got to run, Ms. Kinder is back complaining about something. Later my love, Lynn
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