Dear Madam diary,
It is Sunday pm and I am thinking of tomorrow. Sunday is always ruined by thoughts of the next day. I want to mention my Christian pen pal. His name is Dauntel. He sends letters and constantly encourages me to keep going and to walk in the word of God. He prays for us and is waiting for the day he can be part of the kaos. Thank you Dauntel for your prayers and words of encouragement. I cannot tell you how many times a letter from you arrived just as I was giving up.
Gentle readers! wonderful news! we are CERTIFIED. That is a big deal in my business and not an easy thing to do. I told Hugh, my son, in typical BOSS fashion, "I want to be certified, make it happen" He did it. Stress galore!!!!!! from both of us, but he did it!!!!! Way to go my son, I love you more everyday and am so proud of you. Now, what are you going to do for me tomorrow??????
(typical boss fashion)
On to new body shop frontiers, Hang in there with me Body shop friends, we have just begun to have fun. The lady who has given up it all to fix your damn cars!! I love you all and can stink eye anyone who needs it.
God be with all our soldiers tonight. all my love, Lynn M.
Sunday, November 15, 2009
Thursday, November 5, 2009
Dear Madam,
It is Friday Morning and that means "crunch" day. It has been a bitch of a week!!! It never fails when you do a good deed, like painting a car for free for a friend, or doing extra work, or helping out someone who is in a real bind, those are the jobs that bite you in the ass. A young man, Manfred wrecked his vehicle bad. For a third of what it should have cost, we have fixed his "wheels" and put a new paint job on for free. We even gave him the expensive service. He was in and asked we use the original "Eddie Bauer" colors if we could find them instead of his color. Well we did! and it looks awesome!!! Now he wants his original colors back.......pouting....pouting......No thanks for the beautiful FREE expensive paint job, just "I want that ugly tan back, instead of the beautiful Golden Tan". OY. We will put back his rattle can tan, finish his car and I will not let him come back. I guess people only appreciate what they pay for. Then they know the value. Also, learned, never do an estimate for a drunk guy. They do not remember what they said when they are sober. Tidbits I am learning upon the way. What a legacy to pass on to grandkids! I think I will keep this between us, Madam.
We have a lot of cars coming out today. Hope the biz makes some money this week. It is going to be a busy month.
As an aside, I lost my cat of 16 years a few weeks ago. He was my best friend, and that is not easy to get over. I have taken to having his cat shaped ceramic urn in my bed at night. We talk. I have talked to other people who have lost pets, I am not so unusual so stop thinking what you are thinking! It is part of the grief process. Lets keep this to ourselves, Madam. I am not ready for the rubber room, I have got a business to run!!! Love you my friend. Lynn Moore
It is Friday Morning and that means "crunch" day. It has been a bitch of a week!!! It never fails when you do a good deed, like painting a car for free for a friend, or doing extra work, or helping out someone who is in a real bind, those are the jobs that bite you in the ass. A young man, Manfred wrecked his vehicle bad. For a third of what it should have cost, we have fixed his "wheels" and put a new paint job on for free. We even gave him the expensive service. He was in and asked we use the original "Eddie Bauer" colors if we could find them instead of his color. Well we did! and it looks awesome!!! Now he wants his original colors back.......pouting....pouting......No thanks for the beautiful FREE expensive paint job, just "I want that ugly tan back, instead of the beautiful Golden Tan". OY. We will put back his rattle can tan, finish his car and I will not let him come back. I guess people only appreciate what they pay for. Then they know the value. Also, learned, never do an estimate for a drunk guy. They do not remember what they said when they are sober. Tidbits I am learning upon the way. What a legacy to pass on to grandkids! I think I will keep this between us, Madam.
We have a lot of cars coming out today. Hope the biz makes some money this week. It is going to be a busy month.
As an aside, I lost my cat of 16 years a few weeks ago. He was my best friend, and that is not easy to get over. I have taken to having his cat shaped ceramic urn in my bed at night. We talk. I have talked to other people who have lost pets, I am not so unusual so stop thinking what you are thinking! It is part of the grief process. Lets keep this to ourselves, Madam. I am not ready for the rubber room, I have got a business to run!!! Love you my friend. Lynn Moore
Wednesday, October 28, 2009
Dear Madam of wonderful listening skills, I am here to talk to you again.
It is mid morning, I think it is a Wednesday. I have a story that was scary and of no fun, potentially serious, but true to the "body shop" world, down right hilarious! As you can imagine, working 6 days a week, owning your own business during a ression, etc, etc, can be stressful. I took my 12 hour firearms safety class on saturday and had no time to rest and wind down on Sunday. Monday AM, my estimator, Greg was out so it was just Abby and I in the front.
I was doing an estimate for an elderly gentleman for his Mercedes s series, and by the way, if you have one, be careful, the headlight oem cost was $2,200.00! So anyway, I am almost done and SUDDENLY, I am doubled over with chest paint, sweat, paint up my neck to my ears and am slurring my words. Having taken a CPR class, I knew what that meant. Abby was at the front counter doing an estimate on her computer, kinda unaware of what I was feeling. I was trying to hurry and ended up just printing his estimate and handing it to him. I went into my office and grabbed a baby asprin from my purse, (something I learned to carry after the CPR class) and took it. I paged my son, Hugh to come up front, as Abby was with a customer. I could not get the pain to stop by changing positions.
What I was not aware of, due to my sudden condition, was that the customer I was doing the estimate for had removed his clothes during the end of the estimate! Abby told me later she could not believe I had allowed that and was ignoring it. I was totally not aware!
Hugh came pretty quickly to the front, in time to see a man walking out in white boxers, black sox and no shirt on. He walked in my office, a little stunned, and asked me what was wrong. I wispered, I think I may be having a heart attack, He said, because that guy flashed you? I am what? Hugh is what?? He thought I was kidding because of the semi nude dude, I was not aware of the semi nude dude, so He was completely confused. I just said again call 911. He did and of course, we could hear sirens while he was on the phone. Even when the paramedics were there, Hugh was still confused about the boxer shorts guy and asked the parametic if that casued my problem. Medic guy said, "WHAT!" He said we have to ask your Mom that.
They hooked me up in my office and the ekg was ok, but there were some blips, do not know the name of them, at 10-15 second intervals that indicated potentially something had happened or there was stress on the heart. The paramedics promised if I went to the hosp, get checked out, I would be back to work in two hours. Well, I stayed two days. Did many tests, and my heart is as tough as my dads. (he is 86 and parties and has more fun than I do!) My mother has heart history, so that was part of why they kept me.
Having passed all tests, the verdict is I need to worry less, work less, eat better and sleep more. Oh My Lovely Lord, don't we all!!!
PS, now I have to put a sign on my door, "please do not disrobe during your estimate, Thank you, Management"
It is mid morning, I think it is a Wednesday. I have a story that was scary and of no fun, potentially serious, but true to the "body shop" world, down right hilarious! As you can imagine, working 6 days a week, owning your own business during a ression, etc, etc, can be stressful. I took my 12 hour firearms safety class on saturday and had no time to rest and wind down on Sunday. Monday AM, my estimator, Greg was out so it was just Abby and I in the front.
I was doing an estimate for an elderly gentleman for his Mercedes s series, and by the way, if you have one, be careful, the headlight oem cost was $2,200.00! So anyway, I am almost done and SUDDENLY, I am doubled over with chest paint, sweat, paint up my neck to my ears and am slurring my words. Having taken a CPR class, I knew what that meant. Abby was at the front counter doing an estimate on her computer, kinda unaware of what I was feeling. I was trying to hurry and ended up just printing his estimate and handing it to him. I went into my office and grabbed a baby asprin from my purse, (something I learned to carry after the CPR class) and took it. I paged my son, Hugh to come up front, as Abby was with a customer. I could not get the pain to stop by changing positions.
What I was not aware of, due to my sudden condition, was that the customer I was doing the estimate for had removed his clothes during the end of the estimate! Abby told me later she could not believe I had allowed that and was ignoring it. I was totally not aware!
Hugh came pretty quickly to the front, in time to see a man walking out in white boxers, black sox and no shirt on. He walked in my office, a little stunned, and asked me what was wrong. I wispered, I think I may be having a heart attack, He said, because that guy flashed you? I am what? Hugh is what?? He thought I was kidding because of the semi nude dude, I was not aware of the semi nude dude, so He was completely confused. I just said again call 911. He did and of course, we could hear sirens while he was on the phone. Even when the paramedics were there, Hugh was still confused about the boxer shorts guy and asked the parametic if that casued my problem. Medic guy said, "WHAT!" He said we have to ask your Mom that.
They hooked me up in my office and the ekg was ok, but there were some blips, do not know the name of them, at 10-15 second intervals that indicated potentially something had happened or there was stress on the heart. The paramedics promised if I went to the hosp, get checked out, I would be back to work in two hours. Well, I stayed two days. Did many tests, and my heart is as tough as my dads. (he is 86 and parties and has more fun than I do!) My mother has heart history, so that was part of why they kept me.
Having passed all tests, the verdict is I need to worry less, work less, eat better and sleep more. Oh My Lovely Lord, don't we all!!!
PS, now I have to put a sign on my door, "please do not disrobe during your estimate, Thank you, Management"
Tuesday, October 13, 2009
Dear What's your name.....HI, Today, October 13th, 2009 is our one year anniversary! Who'd thought a lady and her son and daughter in law could open a body shop and make it work. We knew NOTHING about what we were getting into. Here we are one year later....smarter, meaner and really good with cars. We had lunch brought in for our crew, actually, my daughter in law and her mom did it, Abby, and we celebrated and told stories about the last year. We have two employees who have been with us since day one. They had stories. Their favorite story was the day I found out from my attorney that the previous owner had screwed me out of 25 grand. That his attorney had given him the money and he ran, instead of paying his bills as stated in the agreement. I blew a gasket! I had been cleaning out the skanks office and tossing his crap in a box, like a nice girl. I was so mad, I grabbed the box, in my cowboy boots I stomped the entire length of the shop screaming obscenities about Hank the Skank and ended up at the dumpster and threw the box in it. My body guy said I screamed at him if he talked to Hank to tell him, "&@&)*^$#@%^&**&^$#@%&(*^%!!!!!" and that I threw his shit in the trash. They told me one of the techs actually dove behind a car when he saw me coming! They said two of the guys tip toed out and peeked into the dumpster to see what the heck I had thrown out. I was crying tears of anger and screaming. No wonder they ran and dove for cover. But we all laughed about it today.
Remember Washington??? First post, I think, he called today and someone stole his BMW! He wanted copies of all his repair work, probably for ins. It would be hard for the police to miss, it is covered in rhinestones.
It is late and I am sitting waiting for my painter to finish clearing a couple of cars. I have got to go to the gun shop and buy ammo as we are all going to the range Thursday to practice. I am going to say "good night" for now and go check on the progress in the paint booth. Still sane as of today, but getting hinky. God Bless, Lynn Moore
Remember Washington??? First post, I think, he called today and someone stole his BMW! He wanted copies of all his repair work, probably for ins. It would be hard for the police to miss, it is covered in rhinestones.
It is late and I am sitting waiting for my painter to finish clearing a couple of cars. I have got to go to the gun shop and buy ammo as we are all going to the range Thursday to practice. I am going to say "good night" for now and go check on the progress in the paint booth. Still sane as of today, but getting hinky. God Bless, Lynn Moore
Friday, October 9, 2009
Dear Miss Diary,
No, I have not forgotten you but do forgive me. I have been overwhelmed with personal challenges, but will not bore you dear reader with such. I know the crazy shop sagas are what quench your thirst. (and mine sometimes) We have actually had mostly happy customers these last few weeks. None the less, I have some observations to share.
Back in the day, when one had an accident, one called insurance and paid the deductible and had the car repaired. Then, consumers got wiser and searched body shops to find one who charged a little less and perhaps they did not have to pay some or all of their deductible. Now, in our day, people come in and tell us the estimate is out of pocket, no insurance do they have. "I only want this fixed, not that, no cheap, not that dent....." and by the way, here is a copy of my insurance estimate. Usually dated before the date of my estimate....get it?
Now, we look at the insurance estimate and compare it to ours, and there is more repair, such as a new headlight, etc. and we ask the customer if they want us to do that. Back up...all hell will break loose! Of course they want all the work on the ins. estimate done, but they do not think they should pay one cent more than our original estimate!
Last week an insurance company called several times to see if Daisy had dropped her car yet. I said no, she kept calling and changing her apt. (That was my tip off that it was not "out of pocket". She picked up her insurance paid for rental several days before she dropped the car. The last time the insurance company called they asked me to double check as Daisy was on the other line swearing her car was here! I told her no, it was not. So Daisy dropped it the next morning. The is a doosie! I will exhale when her car is gone. She had the screaming fit over a piece of molding not on our estimate, but on her ins. estimate. I told her if she wanted it, she would have to pay for it. The screaming went on until I called the police. She promised to come back Monday AM and straighten me out with her uncle the sheriff. Folks, I prayed on Sunday that God would give her an Valium before Monday Morning. He did. She called and asked how much the part was, and said to order it and she would pay for it. Her car is not done yet, but I also pray that all goes well when she comes to get it. People, car insurance is not a profit center!!!!!!! Do not try to make money off your accident!!!! You can usually get it done quality and save some of your deductible, but do not look at as a way to make money.
Yours truly,
PS-next post the trials of Demmett Harpo
No, I have not forgotten you but do forgive me. I have been overwhelmed with personal challenges, but will not bore you dear reader with such. I know the crazy shop sagas are what quench your thirst. (and mine sometimes) We have actually had mostly happy customers these last few weeks. None the less, I have some observations to share.
Back in the day, when one had an accident, one called insurance and paid the deductible and had the car repaired. Then, consumers got wiser and searched body shops to find one who charged a little less and perhaps they did not have to pay some or all of their deductible. Now, in our day, people come in and tell us the estimate is out of pocket, no insurance do they have. "I only want this fixed, not that, no cheap, not that dent....." and by the way, here is a copy of my insurance estimate. Usually dated before the date of my estimate....get it?
Now, we look at the insurance estimate and compare it to ours, and there is more repair, such as a new headlight, etc. and we ask the customer if they want us to do that. Back up...all hell will break loose! Of course they want all the work on the ins. estimate done, but they do not think they should pay one cent more than our original estimate!
Last week an insurance company called several times to see if Daisy had dropped her car yet. I said no, she kept calling and changing her apt. (That was my tip off that it was not "out of pocket". She picked up her insurance paid for rental several days before she dropped the car. The last time the insurance company called they asked me to double check as Daisy was on the other line swearing her car was here! I told her no, it was not. So Daisy dropped it the next morning. The is a doosie! I will exhale when her car is gone. She had the screaming fit over a piece of molding not on our estimate, but on her ins. estimate. I told her if she wanted it, she would have to pay for it. The screaming went on until I called the police. She promised to come back Monday AM and straighten me out with her uncle the sheriff. Folks, I prayed on Sunday that God would give her an Valium before Monday Morning. He did. She called and asked how much the part was, and said to order it and she would pay for it. Her car is not done yet, but I also pray that all goes well when she comes to get it. People, car insurance is not a profit center!!!!!!! Do not try to make money off your accident!!!! You can usually get it done quality and save some of your deductible, but do not look at as a way to make money.
Yours truly,
PS-next post the trials of Demmett Harpo
Monday, August 31, 2009
Hello there diary lady! I got a "comment" from my lovely daughter. I love you too Honey! She is a wonderful daughter and a dear mother of two.
First thing this morning a gentleman brought in two wipers from his car that we painted a week ago. He claimed we broke them. Well, no one would remove a wiper blade to paint a car. they are just covered with paper along with the windshield. We did not touch his wiper blades. He stated LOUDLY, that his 20+ some year old car was "Perfect"! Just Perfect! The fact that his wipers were original, rusty and 20+ years old may have had something to do with his problem, but I did not. I sent him packing. Again and again I ask, what is wrong with people. Did he really just realize that they were rusty and about to break??? or see an opportunity before his eyes? My theory is that when the new paint is on the car, everything else starts to look it's age. Then they notice. None the less, we keep on painting cars. Keep focus on the good people of the world!! Have a wonderful day. Lynn M.
First thing this morning a gentleman brought in two wipers from his car that we painted a week ago. He claimed we broke them. Well, no one would remove a wiper blade to paint a car. they are just covered with paper along with the windshield. We did not touch his wiper blades. He stated LOUDLY, that his 20+ some year old car was "Perfect"! Just Perfect! The fact that his wipers were original, rusty and 20+ years old may have had something to do with his problem, but I did not. I sent him packing. Again and again I ask, what is wrong with people. Did he really just realize that they were rusty and about to break??? or see an opportunity before his eyes? My theory is that when the new paint is on the car, everything else starts to look it's age. Then they notice. None the less, we keep on painting cars. Keep focus on the good people of the world!! Have a wonderful day. Lynn M.
Thursday, August 27, 2009
Dear Dear Diary Lady, Whats up? It has been a busy week at the shop. Our new painter is doing great! that is good. I got short with a body man over going too fast and not doing perfection, and his "Good Morning" to me was not his usual greeting. Either the customer is mad or an employee. I choose the employee, rather the customers be happy.
My Daughter-in-law, Abby is the office manager. She is a constant delight. She bubbles ALL day, no matter what, the customers love her. The shop loves her. She keeps us all laughing. She is on top of every detail and can multitask like you have never seen. Her latest thing is she bought a bunch of chocolate and has it hidden. Anyone who needs an afternoon "fix" has to ask Abby, then enjoy an outrageous demonstration of some sort of act of getting the chocolate from crazy places. Last thing in the world one would expect from that pretty face, but none the less funny as hell. She demonstrated for my son, her husband and he was concerned regarding the stress getting to her and her mental health.
Greg is our estimator, sales rep. Greg is from North Carolina and you just have to say "HI" to him and you know it. The customers love him. A customer brought his car in and wanted to pay $199.00 for all the work. Greg did his estimate, explaining to him the prep and repair on the panels before the paint and what body work was needed. By the time he was done, and the customer agreed it was needed, the estimate was $700+. The customer, happy and laughing told Greg, "His mouth ought to be in the circus"! We all laughed over that.
Just wanted to give you a little info on our front staff. We all get along and work hard. That is the best thing about having a family business.
My Daughter-in-law, Abby is the office manager. She is a constant delight. She bubbles ALL day, no matter what, the customers love her. The shop loves her. She keeps us all laughing. She is on top of every detail and can multitask like you have never seen. Her latest thing is she bought a bunch of chocolate and has it hidden. Anyone who needs an afternoon "fix" has to ask Abby, then enjoy an outrageous demonstration of some sort of act of getting the chocolate from crazy places. Last thing in the world one would expect from that pretty face, but none the less funny as hell. She demonstrated for my son, her husband and he was concerned regarding the stress getting to her and her mental health.
Greg is our estimator, sales rep. Greg is from North Carolina and you just have to say "HI" to him and you know it. The customers love him. A customer brought his car in and wanted to pay $199.00 for all the work. Greg did his estimate, explaining to him the prep and repair on the panels before the paint and what body work was needed. By the time he was done, and the customer agreed it was needed, the estimate was $700+. The customer, happy and laughing told Greg, "His mouth ought to be in the circus"! We all laughed over that.
Just wanted to give you a little info on our front staff. We all get along and work hard. That is the best thing about having a family business.
Saturday, August 22, 2009
A quiet Saturday at the shop
It is after 2:00 on a Saturday at the shop. We have done several estimates in the morning and the afternoon is quiet. I have done all my financials and am passing time until 3:00 when I can lock up, go to the bank and call it a day. I plan to take a nap when I get home. I now have 4 employees who owe me money. I do not want to be a bank. I take it out of their pay, gradually. Encourage them to BE HERE AND CLOCK IN AND MAKE MONEY!" so they do not need to borrow money. I need a full time bank clerk to keep this all straight. I never let them off the hook. I would like to, but just cannot do that.
We had a good week. Lots of happy people. A couple of evil ones. I was prepared for the one evil guy and we had a staring contest. Weirdo. I asked him what he wanted after my son told him we would fix the two small problems he found and why he was continuing to complain so much. He did the stare at me for a full minute before he answered. I could see the writing on his pea brain inside his scull....."do I mess with this Bi..h or not?" I, head held high, stared right back, not flinching a muscle. He backed down and said he was going inside to take care of the crap...."Excuse me!" I said, "I mean pay the bill" was his response. I said Thank you and went back to what I was doing.
Another week, and now I am ready for my one day off. It seemed like a long week, but thankfully it was a busy and productive one. My body guy who came in today, cannot get his car started. that means I have to give them a ride home. That means going downtown. God has been good to me and I believe through faith in His expecting the same from me. So, downtown we go. May God Bless all who read my little stories. Lynn
We had a good week. Lots of happy people. A couple of evil ones. I was prepared for the one evil guy and we had a staring contest. Weirdo. I asked him what he wanted after my son told him we would fix the two small problems he found and why he was continuing to complain so much. He did the stare at me for a full minute before he answered. I could see the writing on his pea brain inside his scull....."do I mess with this Bi..h or not?" I, head held high, stared right back, not flinching a muscle. He backed down and said he was going inside to take care of the crap...."Excuse me!" I said, "I mean pay the bill" was his response. I said Thank you and went back to what I was doing.
Another week, and now I am ready for my one day off. It seemed like a long week, but thankfully it was a busy and productive one. My body guy who came in today, cannot get his car started. that means I have to give them a ride home. That means going downtown. God has been good to me and I believe through faith in His expecting the same from me. So, downtown we go. May God Bless all who read my little stories. Lynn
Thursday, August 20, 2009
Jane Fonda
My Dear Friend, Ms. Diary,
I just have one quick note to share with you. I have a car in my lot that has a bumper sticker on it which says, "SCREW JANE FONDA". Now, if you are over 50, you would chuckle and remember the day. If you are younger, like Abby, you would look at me and say "what is that about, I know who Jane Fonda is, an older lady actress, but why would anyone hate Jane Fonda???" Yes, back in the day, what a piece of antiquity, we took a picture. If anyone of you do not understand, go ask Grandpa!
Very sincerely yours, Lynn
I just have one quick note to share with you. I have a car in my lot that has a bumper sticker on it which says, "SCREW JANE FONDA". Now, if you are over 50, you would chuckle and remember the day. If you are younger, like Abby, you would look at me and say "what is that about, I know who Jane Fonda is, an older lady actress, but why would anyone hate Jane Fonda???" Yes, back in the day, what a piece of antiquity, we took a picture. If anyone of you do not understand, go ask Grandpa!
Very sincerely yours, Lynn
Tuesday, August 18, 2009
Top of the morning to you, Miss Diary!! coming to you early this morning in the dark at my desk....waiting, waiting, on the electrician. It is Tuesday and I am in early as I have yet another new employee starting at 7 am. I have come to understand that among body shop employees the acceptable way to quit is to not show up one day and not to call. If someone is more than two hours late, with no call, I know they have quit. That is just how it is done. To say, "I quit" or (heavens no) give notice, I now know is just foolish for me to expect. Sometimes, I am a slow learner.
I have had a letter on my desk from a gentlemen regarding his mother. Ms. Aldondo McCracken. Aldondo brought her car in to be repainted. She seemed like a very nice elderly lady. Seemed. When she came to pick up her car she blamed us for "fading" her molding. OY! We explained to her, very nicely, that one cannot fade molding. Often when an older car is painted it becomes more apparent that the moldings have faded over time. Aldondo went from 0 to 10 in a nano second and declared us incompetent and left is such a huff that we did not have a chance to tell her we could flat black her molding if she wanted us to.
She came back with the car two weeks later, again angry. She had tree sap on the hood. She said that was out fault because we used crappy paint. We use very expensive paint, by the way. She admitted that she probably parked too close to a tree, but that was not her fault and she demanded we repaint her car. I told her no. That tree sap was not covered by the warranty. We offered to try to get it off for her, but that I could not do it for free. Again with the 0 to 10, name calling and off she went.
Then, the letter from her son arrived addressed to Mr. Moore. He explained in his letter that his mother was very upset with her paint job. Duh. He said she came in with over spray all over her car and we told her that we would not take it off unless she paid us. He further stated that she had black spots all over her car, (sap) that was a sign of a bad paint job. He states that his mother was told to keep her car in the garage! We agreed with her when she said it was not a good idea to park under a tree. That one was the closest to the truth in the letter.
Now, I ask you, Miss Diary, how do I respond to her son??? without offending him regarding his mother's two sided story telling?! I plan to call him, I have thought about this enough, and just be upfront, say, bring the car in, talk to me in person. Yep, this will be fun. Thank you Aldondo!
I have had a letter on my desk from a gentlemen regarding his mother. Ms. Aldondo McCracken. Aldondo brought her car in to be repainted. She seemed like a very nice elderly lady. Seemed. When she came to pick up her car she blamed us for "fading" her molding. OY! We explained to her, very nicely, that one cannot fade molding. Often when an older car is painted it becomes more apparent that the moldings have faded over time. Aldondo went from 0 to 10 in a nano second and declared us incompetent and left is such a huff that we did not have a chance to tell her we could flat black her molding if she wanted us to.
She came back with the car two weeks later, again angry. She had tree sap on the hood. She said that was out fault because we used crappy paint. We use very expensive paint, by the way. She admitted that she probably parked too close to a tree, but that was not her fault and she demanded we repaint her car. I told her no. That tree sap was not covered by the warranty. We offered to try to get it off for her, but that I could not do it for free. Again with the 0 to 10, name calling and off she went.
Then, the letter from her son arrived addressed to Mr. Moore. He explained in his letter that his mother was very upset with her paint job. Duh. He said she came in with over spray all over her car and we told her that we would not take it off unless she paid us. He further stated that she had black spots all over her car, (sap) that was a sign of a bad paint job. He states that his mother was told to keep her car in the garage! We agreed with her when she said it was not a good idea to park under a tree. That one was the closest to the truth in the letter.
Now, I ask you, Miss Diary, how do I respond to her son??? without offending him regarding his mother's two sided story telling?! I plan to call him, I have thought about this enough, and just be upfront, say, bring the car in, talk to me in person. Yep, this will be fun. Thank you Aldondo!
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